Policies

• Appointments are not confirmed until your service request form,  

A valid card must be placed on file to secure your appointment. If you do not cancel at least 24 hours in advance, your card will be charged the full amount of your initial service fee.

• Landlords and property managers  responsible for units, must pay 100% of the service call fee to secure a service call appointment. 

ALL UNITS MUST BE IN A SERVICEABLE POSITION BEFORE THE TECHNICIAN ARRIVES. IF YOUR UNIT IS NOT IN A SERVICEABLE POSITION YOUR APPOINTMENT MAY BE CANCELED OR RESCHEDULED AT THE TECHNICIANS DISCRETION.

• If you or someone in your home has COVID-19, has symptoms consistent with COVID-19, or has been in close contact with someone who has COVID-19, Wait to schedule non-emergency services that require entry into your home until it is safe to be around others